VM DeskX
Enterprise IT Service Desk and Ticketing
Streamline Internal Support
VM DeskX simplifies IT service management with intelligent ticketing, automated routing, and a comprehensive knowledge base. Decrease resolution times and keep your organization running smoothly with a centralized support hub.
Key Features:
- Omnichannel ticket creation (Email, Portal, Slack/Teams)
- Automated SLA tracking and escalation rules
- Self-service knowledge base for issue deflection
- Asset and configuration management database (CMDB)
- Incident, problem, and change management modules
- CSAT surveys and agent performance analytics